Returns

We hope you are completely satisfied with your purchase from Rappa. If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This only applies to products purchased from Rappa directly and not through a distributor or agent.

UNWANTED GOODS

If you decide you no longer want the product you may return it within 7 days (beginning on the day after you received the Products) and receive a full refund of the price paid for the products in accordance with our refunds policy.

To return a product, you must inform us in writing or email sales@rappa.co.uk and return the product to us immediately at your own cost.

The product should be unused and in the same condition in which you received them. We advice that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit.

FAULTY GOODS

In the unlikely event that you receive faulty or damaged goods please call 01264 810665 to arrange collection of the goods. Please have your order number ready. Please re-package the goods and we will then arrange for your parcel to be collected. There is no charge for the return of faulty goods.

RESTRICTIONS

You will not have any right to cancel a contract for the supply of any bespoke products

REFUNDS

We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.